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  • Gizbar
  • Small Businesses

The call centre software for small but ambitious businesses

Get your flexible call centre solution up and running in minutes. Improve customer service and boost productivity with out-of-the-box CRM and helpdesk integrations and scale in just a few clicks.

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Your customers expect the best and Gizbar helps you deliver

Enjoy pain-free setup and ongoing support

  • No large IT team or complex gadgets are required to set up your call centre. Start talking today with just a headset, computer and internet connection.

  • Benefit from a dedicated Customer Success Manager and support offered via chat, email and phone from our offices in EMEA, APAC and North America.

Integrate your call centre with 100+ business tools

  • Gizbar is the phone solution that will accompany your business as you grow, with all key telephony features plus sales- and support-specific tools.

    Seamlessly integrate telephony with your existing CRM and helpdesk tools. Add new users and local and international numbers as your teams expand.

Enhance customer experience with call recordings and analytics

  • Replay call recordings to understand the full picture behind your team’s performance and support new employees with call coaching and whispering.

  • Make data-driven decisions with in-depth analytics. View key inbound phone call data like missed call rates and response time and use custom tags to track almost any metric.

Accelerate your teams’ productivity

  • Eliminate repetitive, manual tasks with features like contact pop-up, call notes and call tags. Automatically synchronise call activities to your CRM or helpdesk.

  • Seamlessly transfer or assign calls and reach resolutions faster. Keep conversations on track by assigning calls to your colleagues with context.

Connected to the tools you love

The leading app ecosystem for voice. Gizbar complements all your critical tools and workflows.

Salesforce

CRM

monday.com

CRM

HubSpot

CRM

Shopify

eCommerce

Zendesk

Help Desk

Gorgias

Ecommerce

Intercom

Help Desk - Live Chat

Microsoft teams

Help Desk

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Key features for small businesses

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers is available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.